Frequently Asked Questions
Everything you need to know about your Neemai shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the country, while international orders may take 10-15 business days depending on customs clearance.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between contemporary and relaxed styles.
Are Neemai products sustainably made?
Yes, we prioritize ethical manufacturing and use eco-friendly fabrics whenever possible to ensure our fashion footprint is as light as possible.
Can I track my package once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.